Freshchat experienced a minor incident on January 21, 2022 affecting Third-party Services, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Jan 21, 2022, 01:15 PM UTC
We are facing intermittent issues with our Marketplace scheduler. Our Engineering team is closely monitoring the situation. More updates to follow
- resolved Jan 21, 2022, 02:45 PM UTC
Between 6:45 to 8:15pm IST, There was a latency in processing product events in marketplace apps. Due to this, some marketplace apps including Advanced Automations were impacted. This issue is now resolved, and we are closely monitoring.