Freshchat experienced a minor incident on January 31, 2022, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 31, 2022, 07:50 AM UTC
We are currently facing some intermittent performance issues with the email service. We are working with our service provider. Some customers might face slow delivery of emails.
- investigating Jan 31, 2022, 09:55 AM UTC
Our engineers are working on fixing the issue. We will update you as soon as more information is available.
- investigating Jan 31, 2022, 10:45 AM UTC
Our team is working on fixing this issue. Thanks a lot for your patience
- resolved Jan 31, 2022, 01:51 PM UTC
The issues pertaining with email service has been resolved and our strongest minds are monitoring this.