Freshchat incident

Advanced automation marketplace app rule execution is degraded

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 10, 2022 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2022, 09:10 AM UTC
Resolved
Feb 10, 2022, 03:15 PM UTC
Duration
6h 5m
Detected by Pingoru
Feb 10, 2022, 09:10 AM UTC

Affected components

Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App

Update timeline

  1. investigating Feb 10, 2022, 09:10 AM UTC

    We are having issues with executing rules from advanced automation marketplace app. One of the scheduler used to execute events is running through performance issues. Our engineers are working through this problem now. Will keep you posted.

  2. resolved Feb 10, 2022, 03:15 PM UTC

    We’ve recovered the underlying scheduler system from connectivity issue. Advanced Automations scheduled rules are fully operational. The issue is now resolved, we are monitoring the situation.