Freshchat incident

Degraded performance an incoming message processing and Agent message delivery.

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 14, 2022 affecting Channels, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2022, 11:47 AM UTC
Resolved
Feb 14, 2022, 12:15 PM UTC
Duration
28m
Detected by Pingoru
Feb 14, 2022, 11:47 AM UTC

Affected components

Channels

Update timeline

  1. investigating Feb 14, 2022, 11:47 AM UTC

    We have faced degraded performance an incoming message processing and Agent message delivery for all the messaging channels (WhatsApp, ABC, LINE, and GBM)

  2. resolved Feb 14, 2022, 12:15 PM UTC

    Due to a platform issue, we faced this degraded performance. This is resolved now and we are continuously monitoring our systems.