Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on February 21, 2022 affecting Web Messenger, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2022, 02:05 PM UTC
Resolved
Feb 21, 2022, 03:30 PM UTC
Duration
1h 25m
Detected by Pingoru
Feb 21, 2022, 02:05 PM UTC

Affected components

Web Messenger

Update timeline

  1. investigating Feb 21, 2022, 02:05 PM UTC

    We are facing degraded performance with our Bots module and our Engineers are working on it. Will post further updates here.

  2. resolved Feb 21, 2022, 03:30 PM UTC

    The issues are fixed and the services are working fine. We are closely monitoring it.