Freshchat experienced a minor incident on February 23, 2022 affecting Realtime Services, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating Feb 23, 2022, 07:55 PM UTC
There is an ongoing issue related to realtime updates to inbox. We are investigating the cause. We’ll keep this forum posted.
- resolved Feb 23, 2022, 08:18 PM UTC
Our engineers have fixed the issues related to Application slowness and the services are back to optimal performance. We thank you for your patience while we had the issues sorted