Freshchat experienced a minor incident on March 4, 2022 affecting Dashboard & Reports, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard & Reports
Update timeline
- investigating Mar 04, 2022, 02:50 PM UTC
Our service provider, Citus data is facing an outage in Germany West Central DC region and have informed that it would take a couple of hours to recover. Users will face issues in accessing the dashboard and reports modules in the application during this time period. We are working with our service provider to resolve this at the earliest. We will share updates.
- resolved Mar 04, 2022, 06:27 PM UTC
The incident has been resolved at our service provider’s end and dashboard and report are back in service