Freshchat experienced a minor incident on March 6, 2022 affecting Realtime Services, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Realtime Services
Update timeline
- investigating Mar 06, 2022, 07:15 PM UTC
There is an ongoing issue related to realtime updates to inbox. We are investigating the cause. We’ll keep this forum posted.
- resolved Mar 06, 2022, 10:10 PM UTC
Our systems have recovered and are back in service. We are closely monitoring the situation.