Freshchat experienced a minor incident on March 9, 2022 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerFreddy AI AgentRealtime ServicesAPIWebhookDashboard & ReportsThird-party ServicesChannels
Update timeline
- investigating Mar 09, 2022, 08:42 PM UTC
We are facing some problems with our 3rd party cloud service provider, We are closely in touch with their support. Will keep you posted in further updates.
- resolved Mar 09, 2022, 09:29 PM UTC
Our service provider has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it