Freshchat experienced a minor incident on March 10, 2022 affecting Freddy AI Agent, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2022, 12:21 PM UTC
There is an ongoing incident with bot execution. We are aware of the issue and working on it as top priority.
- investigating Mar 10, 2022, 01:07 PM UTC
Bots API servers are unhealthy and unable to serve requests. Bots caching layer is showing signs of degraded performance. Our engineers are investigating it and attempting to bring the services back. Please wait for further updates.
- investigating Mar 10, 2022, 01:40 PM UTC
We have got 10% of our servers back to healthy status. Our engineers are working on recovering full server strength
- resolved Mar 10, 2022, 02:05 PM UTC
The issue with our Bots API has been fixed. We thank you for your patience while we had the issues sorted and we will continue to monitor our services.