Freshchat incident

Issue with conversations through whatsapp channel

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 18, 2022 affecting Channels, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2022, 06:45 AM UTC
Resolved
Mar 18, 2022, 10:05 AM UTC
Duration
3h 20m
Detected by Pingoru
Mar 18, 2022, 06:45 AM UTC

Affected components

Channels

Update timeline

  1. investigating Mar 18, 2022, 06:45 AM UTC

    We are seeing issues with conversations through whatsapp channel, Few customers might be facing this issue, we are working on resolving it.

  2. resolved Mar 18, 2022, 10:05 AM UTC

    Issue resolved on our end. We are closely monitoring it. Messages will be delivered with a delay. No message loss.