Freshchat incident

Issue with conversations through whatsapp channel

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 19, 2022 affecting Channels, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2022, 01:32 AM UTC
Resolved
Mar 19, 2022, 06:15 AM UTC
Duration
4h 43m
Detected by Pingoru
Mar 19, 2022, 01:32 AM UTC

Affected components

Channels

Update timeline

  1. investigating Mar 19, 2022, 01:32 AM UTC

    We are seeing issues with conversations through whatsapp channel, Few customers might be facing this issue, we are working on resolving it.

  2. investigating Mar 19, 2022, 06:14 AM UTC

    We are seeing whatsapp numbers are coming back online and whatsapp conversation should start working. we are monitoring the issue

  3. resolved Mar 19, 2022, 06:15 AM UTC

    Issues with whatsapp channel is sorted - Messages exchanged during the issue timeframe would be delivered with a delay.