Freshchat incident

Login and Sign up failure

Major Resolved View vendor source →

Freshchat experienced a major incident on April 14, 2022 affecting Freshchat Web App and Freddy AI Agent, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2022, 12:05 PM UTC
Resolved
Apr 14, 2022, 01:33 PM UTC
Duration
1h 28m
Detected by Pingoru
Apr 14, 2022, 12:05 PM UTC

Affected components

Freshchat Web AppFreddy AI Agent

Update timeline

  1. investigating Apr 14, 2022, 12:05 PM UTC

    Login and Sign up for the freshchat product is down in the US region. Our engineers are working on the fix.

  2. resolved Apr 14, 2022, 01:33 PM UTC

    Our Engineers have fixed the issue and users should be able to Login and Signup now. We are closely monitoring the product.