Freshchat incident

Failure in delivering product events to marketplace apps

Minor Resolved View vendor source →

Freshchat experienced a minor incident on May 16, 2022 affecting Dashboard & Reports and Third-party Services, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 06:50 AM UTC
Resolved
May 16, 2022, 07:12 AM UTC
Duration
22m
Detected by Pingoru
May 16, 2022, 06:50 AM UTC

Affected components

Dashboard & ReportsThird-party Services

Update timeline

  1. investigating May 16, 2022, 06:50 AM UTC

    We are seeing an increase in failures in delivering product events to marketplace apps. Due to this marketplace apps that use the product events were impacted.We have seen a failure rate of ~14% during the incident window.

  2. resolved May 16, 2022, 07:12 AM UTC

    This issue is now resolved. All portals are functioning normally and our DevOps team is monitoring this closely.