Freshchat experienced a major incident on May 18, 2022 affecting Freshchat Web App and Mobile SDK, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDK
Update timeline
- investigating May 18, 2022, 12:22 AM UTC
Freshchat services are currently experiencing issues which might result in problem accessing or using the product. We are looking into this as a top priority. Further updates will follow.
- resolved May 18, 2022, 01:36 AM UTC
This issue is now resolved. All portals are functioning normally and our DevOps team is monitoring this closely.