Freshchat experienced a major incident on May 31, 2022 affecting Freddy AI Agent, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating May 31, 2022, 04:30 AM UTC
We have identified issues with our data store due to which there are problems in delivering Bot messages. We are working towards a resolution
- monitoring May 31, 2022, 06:30 AM UTC
We redirected requests to a healthy data store. The issue is resolved and application is back to normal. We are monitoring the system. When replica data stores are healthy again, we will route requests.
- resolved May 31, 2022, 06:36 AM UTC
Systems are normal since our fix. Incident is closed.