Freshchat experienced a minor incident on June 10, 2022 affecting Dashboard & Reports and Third-party Services and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2022, 02:47 AM UTC
We are facing some problems with our 3rd party cloud service provider, We are closely in touch with their support. Will keep you posted on further updates.
- investigating Jun 10, 2022, 04:00 AM UTC
The third-party service provider is working on the issue. Agent to end-user conversations is not affected due to this incident. Translations, Reports & dashboards, Outbound proactive messages(Whatsapp), and User Events are the only modules affected.
- resolved Jun 10, 2022, 04:21 AM UTC
Our Third-Party service provider has worked on a fix and as a result, all our services are running fine now. We are, however closely monitoring it.