Freshchat incident

Outage in Freshbots

Major Resolved View vendor source →

Freshchat experienced a major incident on June 22, 2022 affecting Freddy AI Agent, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2022, 04:11 AM UTC
Resolved
Jun 22, 2022, 04:33 AM UTC
Duration
22m
Detected by Pingoru
Jun 22, 2022, 04:11 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Jun 22, 2022, 04:11 AM UTC

    We are investigating an issue in all services related to Freshbots. We're working towards a resolution.

  2. resolved Jun 22, 2022, 04:33 AM UTC

    We have fixed this issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.