Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on June 28, 2022 affecting Freshchat Web App and Freddy AI Agent and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2022, 01:35 PM UTC
Resolved
Jun 28, 2022, 04:13 PM UTC
Duration
2h 38m
Detected by Pingoru
Jun 28, 2022, 01:35 PM UTC

Affected components

Freshchat Web AppFreddy AI AgentFreshchat Web AppFreddy AI AgentFreshchat Web AppFreddy AI AgentFreshchat Web AppFreddy AI Agent

Update timeline

  1. investigating Jun 28, 2022, 01:35 PM UTC

    We are experiencing degraded performance with the Freshdesk Ticket API calls which is impacting the integrations with the Messaging platform. Our engineers are in the midst of troubleshooting the issue. More updates to follow.

  2. resolved Jun 28, 2022, 04:13 PM UTC

    Freshdesk Ticket related API are working fine now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.