Freshchat incident

Outage in Bots

Major Resolved View vendor source →

Freshchat experienced a major incident on August 1, 2022 affecting Freddy AI Agent, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2022, 03:07 PM UTC
Resolved
Aug 01, 2022, 04:03 PM UTC
Duration
56m
Detected by Pingoru
Aug 01, 2022, 03:07 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Aug 01, 2022, 03:07 PM UTC

    We have identified an issue with bot trigger across multiple conversation for multiple users. We're aware of the issue and working towards a resolution.

  2. resolved Aug 01, 2022, 04:03 PM UTC

    This issue with the bots is now resolved. Our DevOps team is monitoring this closely.