Freshchat experienced a minor incident on August 2, 2022 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 13h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2022, 03:45 PM UTC
Few users would be experiencing issues with the Account Activation. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Aug 02, 2022, 10:53 PM UTC
Our engineers are still working on the issue. Please standby for further updates.
- investigating Aug 02, 2022, 11:58 PM UTC
Our best minds are on top of this issue right now. We’ll post an update in no time.
- investigating Aug 03, 2022, 12:45 AM UTC
Our best minds are on top of this issue right now. We’ll post an update in no time.
- investigating Aug 03, 2022, 01:59 AM UTC
Our engineering team has identified the issue and fix is currently being prepared. We will keep you posted with timely updates.
- investigating Aug 03, 2022, 02:43 AM UTC
Our best minds are on top of this issue right now. We’ll post an update in no time.
- investigating Aug 03, 2022, 03:46 AM UTC
Our best minds are on top of this issue right now. We’ll post an update in no time.
- investigating Aug 03, 2022, 04:50 AM UTC
Our best minds are on top of this issue right now. We will keep you posted with updates
- resolved Aug 03, 2022, 05:43 AM UTC
Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.