Freshchat incident

Issue with all external messaging channels like Whatsapp, ABC, GBM, LINE ,SMS, Instagram

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 4, 2022 affecting Channels, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 02:15 PM UTC
Resolved
Aug 04, 2022, 02:34 PM UTC
Duration
19m
Detected by Pingoru
Aug 04, 2022, 02:15 PM UTC

Affected components

Channels

Update timeline

  1. investigating Aug 04, 2022, 02:15 PM UTC

    We are observing Message delivery failures across messaging channels

  2. investigating Aug 04, 2022, 02:30 PM UTC

    All the channels are recovered the message consumption and we are monitoring the same.

  3. resolved Aug 04, 2022, 02:34 PM UTC

    We have monitored our system performance and confirmed that issues has been resolved.