Freshchat incident

Bot Message Delivery failure for subset of accounts

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 4, 2022 affecting Freddy AI Agent, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 02:55 PM UTC
Resolved
Aug 04, 2022, 03:11 PM UTC
Duration
16m
Detected by Pingoru
Aug 04, 2022, 02:55 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Aug 04, 2022, 02:55 PM UTC

    Due to 3rd party real time messaging service interruption, message delivery is impacted for bot widget for bot and agent messages. Chat widget is unaffected. We are monitoring the provider system.

  2. resolved Aug 04, 2022, 03:11 PM UTC

    3rd party real time messaging service is back to operation.We had minimal impact in bots Widget.