Freshchat incident

Degraded performance with proactive campaign message delivery

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 10, 2022 affecting Channels, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 01:43 PM UTC
Resolved
Aug 10, 2022, 02:53 PM UTC
Duration
1h 10m
Detected by Pingoru
Aug 10, 2022, 01:43 PM UTC

Affected components

Channels

Update timeline

  1. investigating Aug 10, 2022, 01:43 PM UTC

    Delay in delivering proactive campaign messages to end customer via Whatsapp & SMS channel. There is no impact to business to user messaging.

  2. investigating Aug 10, 2022, 02:53 PM UTC

    We have identified the issue and fixed it, all the systems are back to normal. We are closely monitoring it.

  3. resolved Aug 10, 2022, 03:14 PM UTC

    The incident has been resolved