Freshchat experienced a minor incident on August 16, 2022 affecting Third-party Services, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Aug 16, 2022, 12:44 PM UTC
We are seeing an increase in delays/failures in delivering product events to marketplace apps. Due to this, certain rules configured in advanced automation app might not get triggered. Our oncall engineers are checking this.
- resolved Aug 16, 2022, 01:11 PM UTC
The issue is now resolved. Product events are delivered successfully without any latency. We are closely monitoring it.