Freshchat incident

Failure in executing scheduled rules in Advanced Automations app.

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 17, 2022 affecting Third-party Services and Third-party Services and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 11:05 AM UTC
Resolved
Aug 17, 2022, 11:36 AM UTC
Duration
31m
Detected by Pingoru
Aug 17, 2022, 11:05 AM UTC

Affected components

Third-party ServicesThird-party ServicesThird-party ServicesThird-party Services

Update timeline

  1. investigating Aug 17, 2022, 11:05 AM UTC

    We are seeing an increase in failures in our scheduler service. Due to this, certain scheduled rules configured in advanced automation app might not get triggered. Our engineers are checking this.

  2. resolved Aug 17, 2022, 11:36 AM UTC

    The issue is now resolved. Scheduled rules are executed successfully. We are closely monitoring it.