Freshchat experienced a major incident on August 18, 2022 affecting Freshchat Web App, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Aug 18, 2022, 05:24 AM UTC
Freshchat services are currently experiencing issues which might result in failures in signup and new users will not be able to initiate a conversation through channels. Our best minds are working on it to solve the issue at the earliest.
- resolved Aug 18, 2022, 06:40 AM UTC
Our Engineering team has fixed the issue and all services are back to normal. We will continue to monitor.