Freshchat incident

External API calls in Bot flow execution affected

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 24, 2022 affecting Freddy AI Agent and Freddy AI Agent and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 06:52 PM UTC
Resolved
Aug 24, 2022, 09:45 PM UTC
Duration
2h 53m
Detected by Pingoru
Aug 24, 2022, 06:52 PM UTC

Affected components

Freddy AI AgentFreddy AI AgentFreddy AI AgentFreddy AI Agent

Update timeline

  1. investigating Aug 24, 2022, 06:52 PM UTC

    There is an ongoing issue with bot execution that affects external API calls configured in bot flows. We are aware of the incident and we have the most qualified engineers looking into this issue. We will update this page as we progress through the recovery.

  2. investigating Aug 24, 2022, 09:17 PM UTC

    Our engineers narrowed down one source of the issue and attempting a code fix. We'll keep you posted when it is resolved.

  3. resolved Aug 24, 2022, 09:45 PM UTC

    Reverted the code(s) which caused the unexpected behaviour. Issue is resolved now.