Freshchat experienced a minor incident on August 26, 2022 affecting Channels, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Channels
Update timeline
- investigating Aug 26, 2022, 03:37 AM UTC
There is an ongoing issue with message delivery that affects subset of customers across all channels. We are closely working on this and will update this page as we progress through the recovery.
- investigating Aug 26, 2022, 05:10 AM UTC
Reactive / agent messaging for external messaging channels restored. Continuing to work on fixing proactive.
- resolved Aug 26, 2022, 05:37 AM UTC
Proactive messaging for Whatsapp channel restored. All systems back to normal. We're continuing to monitor.