Freshchat experienced a minor incident on August 29, 2022 affecting Freddy AI Agent and Freddy AI Agent, lasting 2d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2022, 05:35 AM UTC
A Few Omnichannel customers might face issues with accessing Custom Bots. Our Engineering team is working towards a resolution and the Bots will be back to normal soon.
- investigating Aug 31, 2022, 08:45 AM UTC
Our Engineering team has identified the root cause of the issue and we are recovering back all the Bots in phases.
- investigating Aug 31, 2022, 10:36 AM UTC
The fix to recover Bots is in progress and we expect this to be completed in the next couple of hours.
- investigating Aug 31, 2022, 12:45 PM UTC
We have a resolution in sight as we've got to the bottom of the issue and will keep you posted once we have further information.
- investigating Aug 31, 2022, 02:57 PM UTC
The issue has been fixed for most of the accounts and Bots seem to be working fine. Our Engineers are continuing to deploy the fix on the rest of the accounts and we are closely monitoring the situation.
- resolved Aug 31, 2022, 03:57 PM UTC
The issue is resolved and all the Bots will work fine. Our Engineers are keeping a close eye on the situation. Please reach out to our support team at [email protected] if there are any issues with Bots.