Freshchat experienced a minor incident on September 10, 2022 affecting Freshchat Web App, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Sep 10, 2022, 11:57 AM UTC
We are currently facing issues with Google login in the customer portal. Our engineers have been notified of this, and they are working on the same. More updates to follow.
- investigating Sep 10, 2022, 01:50 PM UTC
We have identified the root cause of this login Issue impacting customers trying to login using Google SSO. This only impacts these set of customers using google SSO and all other login methods would work as expected.
- resolved Sep 10, 2022, 02:08 PM UTC
The login issues with Google SSO are now fixed and services are back to normal. We are continuing to have this closely monitored.