Freshchat incident

Issue triggering bots across social channels for omnichannel customers

Minor Resolved View vendor source →

Freshchat experienced a minor incident on September 13, 2022 affecting Freddy AI Agent, lasting 9h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2022, 02:00 PM UTC
Resolved
Sep 13, 2022, 11:44 PM UTC
Duration
9h 44m
Detected by Pingoru
Sep 13, 2022, 02:00 PM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Sep 13, 2022, 02:00 PM UTC

    We are currently facing issues with triggering of bot flows for omnichannel customers across all messaging channels except web widget. Our engineers have been notified of this and they are working on it. More updates to follow.

  2. investigating Sep 13, 2022, 10:15 PM UTC

    Our engineers are still working on the issue. Please standby for further updates.

  3. investigating Sep 13, 2022, 11:20 PM UTC

    Our best minds are on top of this issue right now. We'll post an update in no time.

  4. resolved Sep 13, 2022, 11:44 PM UTC

    Our engineering team has identified and fixed the issue. We are continuing to monitor the application performance.