Freshchat experienced a minor incident on October 1, 2022 affecting Channels, lasting 9h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Channels
Update timeline
- investigating Oct 01, 2022, 10:40 PM UTC
We are facing issue with LINE messaging channels. We are closely working on this and will update this page as we progress through the recovery.
- resolved Oct 02, 2022, 07:50 AM UTC
Our engineering team has identified and fixed the issue. All the pending messages are successfully processed and there is no message loss. We are continuing to monitor the application performance.