Freshchat incident

Degraded performance in WhatsApp outbound (campaigns) message delivery

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 2, 2022 affecting Channels, lasting 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2022, 02:30 AM UTC
Resolved
Oct 02, 2022, 05:30 PM UTC
Duration
15h
Detected by Pingoru
Oct 02, 2022, 02:30 AM UTC

Affected components

Channels

Update timeline

  1. investigating Oct 02, 2022, 02:30 AM UTC

    There is an ongoing issue with WhatsApp outbound (campaigns) message delivery. We are closely working on this and will update this page as we progress through the recovery.

  2. investigating Oct 02, 2022, 04:04 PM UTC

    Our engineering team is working to get this resolved as soon as possible. We'll keep you posted when it is resolved

  3. investigating Oct 02, 2022, 05:15 PM UTC

    We have identified and fixed this issue. All our current traffic is processing successfully and the older messages also getting processing. We will continue monitoring our systems. We'll keep you posted when it is completely resolved

  4. resolved Oct 02, 2022, 05:30 PM UTC

    All the pending messages are successfully processed. We will continue to monitor the application performance.