Freshchat incident

Degradation in accessing Contact details and Admin page

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 6, 2022, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2022, 08:47 AM UTC
Resolved
Oct 06, 2022, 09:37 AM UTC
Duration
50m
Detected by Pingoru
Oct 06, 2022, 08:47 AM UTC

Update timeline

  1. investigating Oct 06, 2022, 08:47 AM UTC

    We have identified a downtime with our internal platform due to which customers would face issues while accessing Contact details page or the Admin page. Region : ASIA PACIFIC ( SYDNEY) Components affected : Contact Redirection Admin Setting Agent Management

  2. resolved Oct 06, 2022, 09:37 AM UTC