Freshchat incident

Third party services outage - WhatsApp

Major Resolved View vendor source →

Freshchat experienced a major incident on October 25, 2022 affecting Third-party Services and Third-party Services and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 07:15 AM UTC
Resolved
Oct 25, 2022, 10:28 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 25, 2022, 07:15 AM UTC

Affected components

Third-party ServicesThird-party ServicesThird-party ServicesThird-party Services

Update timeline

  1. investigating Oct 25, 2022, 07:15 AM UTC

    The third-party service - WhatsApp is facing an outage and users communicating through WhatsApp as a channel might be impacted. We will keep you posted on the progress as the provider progresses through fixes.

  2. resolved Oct 25, 2022, 10:28 AM UTC

    The outage at Whatsapp's end is now resolved. We are closely monitoring the traffic at our end.