Freshchat incident

Issues with loading Freshchat for newly signed up accounts

Major Resolved View vendor source →

Freshchat experienced a major incident on November 4, 2022 affecting Freshchat Web App, lasting 11h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 08:40 AM UTC
Resolved
Nov 04, 2022, 08:09 PM UTC
Duration
11h 29m
Detected by Pingoru
Nov 04, 2022, 08:40 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Nov 04, 2022, 08:40 AM UTC

    We are facing issues with loading Freshchat pages for newly signed-up accounts. Our Engineers are debugging the issue.

  2. investigating Nov 04, 2022, 06:22 PM UTC

    We have identified the root cause of the issue. Our Engineers are working towards a resolution

  3. investigating Nov 04, 2022, 07:41 PM UTC

    We have a working fix and we are trying to apply the fix to the accounts signed up earlier. We’ll update the progress here

  4. resolved Nov 04, 2022, 08:09 PM UTC

    We’ve resolved the cause of the issue and all new sign-ups are working fine.