Freshchat incident

Issue in real-time messages updates

Major Resolved View vendor source →

Freshchat experienced a major incident on November 20, 2022 affecting Web Messenger and Realtime Services, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2022, 10:04 AM UTC
Resolved
Nov 20, 2022, 11:00 AM UTC
Duration
56m
Detected by Pingoru
Nov 20, 2022, 10:04 AM UTC

Affected components

Web MessengerRealtime Services

Update timeline

  1. investigating Nov 20, 2022, 10:04 AM UTC

    We are observing performance issue with our servers which might result in the issue of real-time messages updates in Freshchat widget for end users. Engineers are working on it, will keep you posted on the status.

  2. resolved Nov 20, 2022, 11:00 AM UTC

    We have monitored our system performance and confirmed that issues have been resolved.