Freshchat incident

Widget not loading

Major Resolved View vendor source →

Freshchat experienced a major incident on November 29, 2022 affecting Web Messenger and Web Messenger, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2022, 04:33 PM UTC
Resolved
Nov 29, 2022, 05:20 PM UTC
Duration
47m
Detected by Pingoru
Nov 29, 2022, 04:33 PM UTC

Affected components

Web MessengerWeb Messenger

Update timeline

  1. investigating Nov 29, 2022, 04:33 PM UTC

    Customers in Free plan experienced trouble in loading the widget and the issue has been resolved.

  2. resolved Nov 29, 2022, 05:20 PM UTC