Freshchat incident

Degraded performance in operations related to Campaigns

Minor Resolved View vendor source →

Freshchat experienced a minor incident on January 19, 2023 affecting Freshchat Web App, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2023, 02:30 PM UTC
Resolved
Jan 19, 2023, 08:03 PM UTC
Duration
5h 33m
Detected by Pingoru
Jan 19, 2023, 02:30 PM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Jan 19, 2023, 02:30 PM UTC

    We are observing degraded performance in our campaigns for some of the customers. Our Engineers are working on it and will keep our customers posted on the progress.

  2. identified Jan 19, 2023, 07:20 PM UTC

    The issue with the campaign delay has been identified and additional resources have been added to process the messages, we do not see any delay with the processing of campaigns. We expect the queued message to be drained in the next hour.

  3. resolved Jan 19, 2023, 08:03 PM UTC

    The issue has been resolved now and we can see performance back to normal.