Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on January 23, 2023 affecting Freddy AI Agent, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 10:30 AM UTC
Resolved
Jan 23, 2023, 12:00 PM UTC
Duration
1h 30m
Detected by Pingoru
Jan 23, 2023, 10:30 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Jan 23, 2023, 10:30 AM UTC

    We are facing a problem with our Bots service. Our engineers are working on the problem and will keep you posted on the updates.

  2. resolved Jan 23, 2023, 12:00 PM UTC

    We have fixed this issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.