Freshchat experienced a minor incident on January 29, 2023 affecting Freshchat Web App, lasting 8h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jan 29, 2023, 04:30 AM UTC
Customers using the custom domains may face slowness in the portal due to the issues between ISP and the Cloud Provider. Default domains work normally. Our Engineers are working on a work-around for this. More updates to follow.
- resolved Jan 29, 2023, 01:22 PM UTC
Our Engineers have fixed the Latency issues while using Custom domain and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems.