Freshchat experienced a minor incident on January 30, 2023 affecting Freshchat Web App, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2023, 04:45 PM UTC
We are experiencing delayed responses in the Freshchat Application. Our engineers are working to resolve the issue. We will provide an update as soon as more information becomes available
- investigating Jan 30, 2023, 05:35 PM UTC
Our best minds are trying to zero in on the issue. More updates to follow
- investigating Jan 30, 2023, 06:45 PM UTC
Our engineers are still working on it with highest priority. We will keep you posted.
- resolved Jan 30, 2023, 07:00 PM UTC
Our engineers have analysed the realtime update issue. It seems to be client side issue for the subset of customers who reported it. We have also tested realtime updates and saw them working. Please feel free to reach out to our support team for further assistance.