Freshchat experienced a minor incident on January 31, 2023 affecting Freshchat Web App, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jan 31, 2023, 07:20 AM UTC
Some of customers are experiencing a degraded performance in Webapp. We're aware of the issue and working towards a resolution
- investigating Jan 31, 2023, 10:56 AM UTC
Our engineers have been notified about the issue and they're working on the same. We have our customer support team checking with our customers
- resolved Jan 31, 2023, 10:58 AM UTC
Our engineers have analysed the realtime update issue. The impact is isolated to agents who were using custom filters. We fixed the issue and real time updates should be working for all agents. Please feel free to reach out to our support team for further assistance.