Freshchat experienced a minor incident on January 31, 2023 affecting Mobile SDK and Web Messenger and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile SDKWeb MessengerChannelsMobile SDKWeb MessengerChannels
Update timeline
- investigating Jan 31, 2023, 10:58 AM UTC
For a subset of customers using CRM bundle accounts, new user creation is affected. Existing end users can still continue to chat with agents. We are aware of the problem and our engineers are recovering this issue.
- resolved Jan 31, 2023, 04:00 PM UTC
Messaging should work for new users, We are monitoring the situation and addressing a few customers who reported latency issues. Please feel free to reach out to our support team for further assistance.