Freshchat experienced a minor incident on January 31, 2023 affecting Freddy AI Agent, lasting 6h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2023, 03:30 PM UTC
There is an ongoing issue with bot flow execution for subset of customers. We are investigating the issue.
- investigating Jan 31, 2023, 07:00 PM UTC
We have identified a bottleneck within the internal component that serves the response via bots, our team is working on a fix to correct the issue.
- investigating Jan 31, 2023, 08:00 PM UTC
The issue had been identified within the application and we are working on the redeployment of the bot application with the fix, we will keep you with the progress
- investigating Jan 31, 2023, 09:00 PM UTC
The re-deployment of the application with the fix is in progress and we will keep you posted once the deployment gets completed.
- resolved Jan 31, 2023, 10:00 PM UTC
We have fixed the issue pertaining to bot flow execution and we are closely monitoring the same.