Freshchat experienced a major incident on February 10, 2023 affecting Freshchat Web App, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Feb 10, 2023, 10:25 AM UTC
We are currently experiencing an issue in accessing a few of the accounts in the EU data Center. Our developers have identified the issue & are working on it to resolve the issue.
- resolved Feb 10, 2023, 10:35 AM UTC
The issues have been resolved, and all our services are working in EU as expected. We appreciate your patience.