Freshchat experienced a minor incident on February 23, 2023 affecting Dashboard & Reports, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard & Reports
Update timeline
- investigating Feb 23, 2023, 05:07 AM UTC
We are facing a degraded performance with our Analytics module, customer will not be able to access the Analytics dashboard, there is no data loss expected . we have identified the issue and working towards a fix.
- resolved Feb 23, 2023, 05:35 AM UTC
We have fixed the issue and the data should should be visible in the analytics dashboard.