Freshchat experienced a minor incident on March 3, 2023 affecting Freddy AI Agent, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Mar 03, 2023, 05:45 AM UTC
There is an ongoing issue with bot execution. Agents and users might see bot flow errors in chat inbox/widget. We are actively working on this issue.
- investigating Mar 03, 2023, 10:45 AM UTC
Our team is working on fixing this issue. Thanks a ton for your patience. More updates to follow.
- investigating Mar 03, 2023, 11:30 AM UTC
We narrowed down the issue to our networking layer. We are working with our cloud provider to solve this issue.
- resolved Mar 03, 2023, 11:38 AM UTC
We have now resolved the network issue. Bot flow should work without any interruption.