Freshchat incident

Degraded performance for some AU Freshchat customers with Freshworks 360 bundle

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 8, 2023 affecting Freshchat Web App, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2023, 04:14 AM UTC
Resolved
Mar 08, 2023, 04:39 AM UTC
Duration
25m
Detected by Pingoru
Mar 08, 2023, 04:14 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Mar 08, 2023, 04:14 AM UTC

    There was an issue with traffic routing that affected freshchat API requests. Standalone freshchat was not affected.

  2. resolved Mar 08, 2023, 04:40 AM UTC

    We have fixed this issue and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.